NOCN Level 1 Award in Introduction to the Hospitality Industry

Knowledge you can put to work.

This program introduces learners to the essential knowledge and foundational skills required to enter and grow within the hospitality sector. It covers customer service, food and beverage operations, front-office tasks, and the structure of the hospitality industry, preparing learners for entry-level roles in hotels, restaurants, and catering services.

What you’ll take forward.

• Describe the hospitality industry structure and career opportunities
• Deliver customer service in hospitality environments
• Use appropriate communication and personal presentation
• Apply food-service, health, and hygiene practices
• Support front-office tasks and handle customer greetings and enquiries

Your learning journey.

6 focused learning areas. A structured pathway from core knowledge to practical understanding.

1. 01
   Understanding the structure and career opportunities in the hospitality industry
2. 02
   Delivering excellent customer service within hospitality environments
3. 03
   Communication skills and personal presentation for hospitality roles
4. 04
   Food service operations, health, and hygiene practices
5. 05
   Front-office operations, customer greeting, and enquiry handling
6. 06
   Practical skills for working in hotels, restaurants, and catering services

Is this your next step?

• Employees working in the hospitality sector
• Individuals seeking to develop and enhance their hospitality skills