CTH Certificate in Guest Relations & Team Leadership

Knowledge you can put to work.

This qualification develops knowledge and practical capability in concierge and guest services, customer service, personal development and research, and team performance management. Learners strengthen guest-facing, team-leadership, and professional-development skills for hospitality settings. CTH is the Confederation of Tourism & Hospitality, an Ofqual-recognized awarding organization specializing in hospitality, culinary, travel, and tourism qualifications.

What you’ll take forward.

• Support concierge and guest services and promote hospitality products and services
• Apply hospitality customer-service behaviours to needs, requests, and complaints
• Set career objectives, reflect on development, and source industry information
• Lead teams and support objectives, reviews, coaching, counselling, and performance management

Your learning journey.

4 focused learning areas. A structured pathway from core knowledge to practical understanding.

1. 01
   Concierge and guest services: department scope and promoting products and services to guests
2. 02
   Customer service skills: hospitality behaviours, customer needs, requests, and complaints
3. 03
   Personal development and research skills: career objectives, reflection, and sourcing industry information
4. 04
   Managing teams and performance management: team leadership, objectives, reviews, coaching, and counselling

Is this your next step?

• Job seekers and hospitality professionals seeking to develop guest relations, customer service, team leadership, and personal development skills