NOCN Level 2 Certificate in Retail Skills

Knowledge you can put to work.

This program equips learners with the skills and knowledge needed to work effectively in the retail industry. It prepares participants for roles such as retail sales assistants, counter assistants, warehouse assistants, visual merchandisers, cash point operators, and supervisors, with a focus on customer service, teamwork, and health and safety.

What you’ll take forward.

• Work effectively within a retail team and improve personal performance
• Recognize and address discrimination, bullying, and harassment
• Assist customers with product choices and effective sales closure
• Build rapport and create positive customer impressions
• Promote health and safety and respond to retail accidents and emergencies

Your learning journey.

9 focused learning areas. A structured pathway from core knowledge to practical understanding.

1. 01
   Working effectively as part of a retail team
2. 02
   Identifying and addressing discrimination, bullying, and harassment in the workplace
3. 03
   Improving personal performance within a retail team
4. 04
   Assisting customers in choosing products to meet their needs
5. 05
   Understanding and practicing effective sales closure
6. 06
   Establishing rapport and communicating effectively with customers
7. 07
   Providing customers with a positive impression of yourself and your organization
8. 08
   Promoting and maintaining health and safety in the retail environment
9. 09
   Managing accidents and emergencies in retail settings

Is this your next step?

• Employees working in retail and sales
• Individuals seeking to develop and enhance their retail skills