NOCN Level 1 Award in Customer Service

Knowledge you can put to work.

This program provides learners with essential knowledge and practical skills to excel in customer service across various industries. Participants learn to manage customer interactions professionally, resolve queries, meet customer needs, and build effective communication and relationship-management skills.

What you’ll take forward.

• Recognize customer-service sectors, service types, needs, and expectations
• Deliver professional and consistent customer service
• Communicate effectively using verbal, written, digital, and body-language skills
• Follow organizational policies on confidentiality and data protection
• Handle customer complaints and queries while maintaining positive interactions

Your learning journey.

7 focused learning areas. A structured pathway from core knowledge to practical understanding.

1. 01
   Introduction to customer service, sectors, and service types
2. 02
   Understanding different customer needs and expectations
3. 03
   Strategies for delivering excellent customer service
4. 04
   Communication skills: verbal, written, digital, and body language
5. 05
   Following organizational policies, confidentiality, and data protection
6. 06
   Handling customer complaints and queries effectively
7. 07
   Building customer satisfaction and maintaining positive interactions

Is this your next step?

• Employees working in customer service
• Individuals seeking to develop their skills and advance in customer service roles