NOCN Level 1 Award in Business Administration

Knowledge you can put to work.

This program equips learners with the knowledge and practical skills required to work effectively and efficiently in modern office environments. It covers essential administrative tasks, business communication, customer service, and teamwork across organizational contexts, supporting employability and operational effectiveness.

What you’ll take forward.

• Carry out essential administrative and workplace procedures
• Explain business structures, planning, and external factors
• Communicate and work effectively in teams
• Apply problem-solving, customer-service, time-management, and delegation skills
• Support reception and front-office activities while improving workplace performance

Your learning journey.

9 focused learning areas. A structured pathway from core knowledge to practical understanding.

1. 01
   Introduction to business administration and workplace procedures
2. 02
   Understanding business structures, planning, and external factors
3. 03
   Health and safety procedures in the workplace
4. 04
   Business communication and effective teamwork
5. 05
   Problem-solving skills in a business environment
6. 06
   Customer service skills and handling customer interactions
7. 07
   Time management methods and delegation skills
8. 08
   Reception and front-office procedures
9. 09
   Improving own learning and performance for workplace growth

Is this your next step?

• Employees working in the administration sector
• Individuals seeking to develop and improve their administration skills